Southeast Asia’s leading ride hailing and multiservice platform, Grab, is now expanding its GrabCar service to four other major cities, Ipoh, Kuantan, Kuching and Seremban, including the districts of Nilai and Port Dickson. Effective March 15, commuters in these cities can consider the private hire car hailing service as an alternative mode of transportation.
The expansion is in line with Grab’s key mission to make transportation more accessible to everyone, especially in its home-country, and continue to play a part in solving local transportation issues by offering fixed fare rides that are safe, convenient and comfortable.
“Since the introduction of GrabCar in Klang Valley as a complementary service to taxis, the service has quickly risen to be one of the preferred alternative mode of transportation. In 2016 alone, we expanded to cities such as Penang, Johor Bahru, Malacca and Kota Kinabalu. As a Malaysian homegrown company, we understand local nuances and consumer needs, therefore we are able to work alongside the government to address the transport issues in in the country,” said Sean Goh, Country Head of Grab Malaysia.
Commitment to Improving Safety and the Ride Experience
The GrabCar service in the new cities will continue to leverage on the same safety aspects, including all the newly introduced features.
Stringent background checks: GrabCar drivers are required to go through stringent background checks and also training with a strict code of conduct to comply with.
Customer service and emergency hotline: Both passengers and drivers can contact the 24/7 customer hotline and use the PDRM button that connects them to the nearest police department in case of emergencies.
Share-My-Ride: Passengers can share their ride with their friends and family so they can keep track of their journey in real-time.
Insurance Policy: Both passengers and drivers are covered by a Group Accident Insurance that allows claims up to USD10K per person from the Great American Insurance Company.
Dual Payment Option: Customers can opt to pay via cash or use GrabPay for cashless payments, therefore expanding their convenience without having to fumble for cash or wait for change.
Fixed Fare Rides: Passengers can know their fare upfront and not worry about price fluctuation especially when travelling through traffic jams.
GrabChat: An in-app chat feature that allows both drivers and passengers to communicate efficiently for free without having to leave the app.
GrabRewards: Passengers can earn points and exchange it for exclusive discounts and promotions, so in essence, the more passengers ride, the more rewards they can collect.
Job Opportunities and Additional Income
With the presence of GrabCar in these cities, this also means that the locals have opportunities to consider GrabCar as a viable source of income. Grab has various types of incentives and bonus packages for drivers who drive various hours. He also went on to share that Grab has recently introduced reward schemes to remunerate top performing drivers, such as the Grab’s Ambassador Programme.
He went on to add that they are still on a lookout for drivers. “We welcome all who are interested to help us expand our network of drivers, in fact these cities are just the beginning of our plan to extend our services to other parts of Malaysia!” said Grab Malaysia’s country head.
For those who are interested to be drivers, can log onto my.grabcar.com/signup for more details.
To start using Grab, passengers can:
- Go to either the Google Playstore or Apple Appstore and download the Grab App.
- Register your debit**/credit card as a payment option in GrabPay for greater convenience.
- Key-in the respective pick-up and drop-off locations and also promo code if any.
- Click Book.
For more details about GrabCar and the HIGRAB5 promotion, click http://grb.to/HIGRAB5.
