No Response To E-Aduan by MBI

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Ipoh Garden resident Augustine Basnayake made a complaint to MBI via their online E-Aduan (electronic complaint) program regarding uncut grass and clogged drains around his house.

MBI E-Aduan 6203-1
MBI E-Aduan 6203-13 dated 7 May 2013

The complaint was submitted on May 7 under reference number 6206-13.

MBI responded the same morning acknowledging the complaint and reference number adding the contact number of the Councils Complaints Unit if they had responded within 7 days.

Photos sent on May 21 highlighting no action on his complaint
Photos sent on May 21 highlighting no action on his complaint

On May 21 2013, Augustine sent an email to aduan@mbi.gov.my highlighting that no action had been taken on his complaint. Three photos of the area were attached to support his complaint.

Photos taken on June 11 after Augustin hired a contractor to clean his surrounding. (l-r) photo of portion of cleared grass, cleared and uncleared portion and clogged drain.
Photos taken on June 11 after Augustin hired a contractor to clean his surrounding. (l-r) photo of portion of cleared grass, cleared and uncleared portion and clogged drain.

As of June 10 when MBI still had not responded to his complaint Augustine hired a contractor to clear the area closest to his residence at a cost of RM60. Two days later a snake entered his house when he was out. His frightened wife called 991 and was referred to Jabatan Pertahanan Awam who came and removed the snake from under the kitchen sink.

Augustine subsequently contacted Ipoh Echo to complain about MBI’s service and questioned:

  • why do residents who pay their taxes diligently, yet are penalized and have to clean up their own roads, drains and surroundings?

  • why do we have to complain incessantly?

JAG

2 thoughts on “No Response To E-Aduan by MBI

  1. I would like to know why we pay Cukai Taksiran every year. Is it for services rendered by DBI to keep our drains/roads/area clean? If it is for this purpose then I think this tax should be stopped.

    I was told our household rubbish are collected 3 times a week and every week there would be once my rubbish is still hanging outside even after the truck comes (today is one instance – 3/8/2013)

    I e-aduan 2 months or more ago about rubbish being left at the road side and until today its all still at the road side,

    Every month for the last 3 years my neighbour and I take turn to call/e-aduan and “beg” for our drains to be cleaned and cleared and yet I was informed that this is supposed to be done once a month – I have not seen this happening for years now.

    It is getting awfully tiring to have to “beg” for this service which I figured we “paid” for. I used to see cleaners come every month without fail but no longer since 2010. Why is this?

  2. The complaints in the E-Aduan, most of the times are answered but whether the work is carried out is another issue to be questioned. I am from Lim Gardens, and I have made a few complaints on various issues and within a day or two it is answered, and work is carried out and completed in a week or two. But there are some issues which till today is not completed ( almost 6 months )and I am wondering why. What I can assume is that the department officers do not fully keep tab of the complaints. This boils down to inefficiency or they do not have enough staff to carry out the job or they do not have the funds to complete the works. What ever it is, MBI should be more responsible towards the public outcry.

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