Ipoh Garden resident Augustine Basnayake made a complaint to MBI via their online E-Aduan (electronic complaint) program regarding uncut grass and clogged drains around his house.
The complaint was submitted on May 7 under reference number 6206-13.
MBI responded the same morning acknowledging the complaint and reference number adding the contact number of the Councils Complaints Unit if they had responded within 7 days.
On May 21 2013, Augustine sent an email to firstname.lastname@example.org highlighting that no action had been taken on his complaint. Three photos of the area were attached to support his complaint.
As of June 10 when MBI still had not responded to his complaint Augustine hired a contractor to clear the area closest to his residence at a cost of RM60. Two days later a snake entered his house when he was out. His frightened wife called 991 and was referred to Jabatan Pertahanan Awam who came and removed the snake from under the kitchen sink.
Augustine subsequently contacted Ipoh Echo to complain about MBI’s service and questioned:
why do residents who pay their taxes diligently, yet are penalized and have to clean up their own roads, drains and surroundings?
why do we have to complain incessantly?