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2,356 Complaints Received During Series 17 of Meet the Customer Day – Perak MB

By: Aida Aziz

IPOH: A total of 2,356 complaints were received during the 17 series of Meet the Customer Day (HBP) held from 2022 until last year.

Perak Chief Minister, Datuk Seri Saarani Mohamad, stated that out of this number, 2,280 or 97 per cent of the complaints were successfully resolved.

“This demonstrates the state government’s commitment to continue making field approaches one of the pillars of government administration.

“This inclusive approach allows the entire administrative machinery to directly engage with the people, listening to and resolving their issues,” he said on Thursday.

Saarani further mentioned that to enhance the implementation of HBP, it will continue to be organized on a rotational basis involving all districts, in addition to the main location at Stadium Indera Mulia here.

The organization of HBP 2024 Series 1, involves 69 customer service counters, six mobile counters, 26 exhibition booths, and sales booths from the Yayasan Bina Upaya and Perak State Agricultural Development Corporation (SADC).

Meanwhile, he also reminded landowners in the state that no more land tax bills will be issued starting from January 1, 2024.

“Therefore, I urge all landowners to register for the e-Land system to obtain tax payment status and fulfill tax payments. Payments can still be made at the land office counters.

“For your information, many states no longer issue land tax bills, such as the Federal Territories, Putrajaya, Perlis, and Kedah.

“Moreover, Melaka and Negeri Sembilan also no longer send land tax bills starting from the year 2024,” he said.

He clarified that the state government strongly encourages landowners to register for the public e-Land portal, and land tax bills can be printed by landowners themselves through the Perak Land and Mines Department (PTG) portal.

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