The Perak Veterinary Department, located at Jalan Sultan Azlan Shah Utara (opp JPJ) provides medical treatments for cats, dogs and pets, generally. However, Ipoh Echo has received countless complaints from Ipohites about its “snail” service.
We sent our team recently to investigate and much to our horror there was truth in what was reported. Our reporter had to wait over three hours to see the vet with her “sick” cat.
The animal clinic within the department has laid out rules regarding registration – visitors can only register between 8am and 11am for morning session (45 cases) and between 2pm to 3.30pm (25 cases) Monday till Thursday. On Friday it is between 8am and 10.30am (45 cases) and between 2.45pm and 3.30pm (25 cases). The clinic is closed on weekends and public holidays.
The Executive Councillor for Public Utilities, Plantation and Agriculture, Abdul Yunus Jamhari who is responsible for the department said he has not received any complaints thus far.
“I advise aggrieved parties to file a complaint with me or my office. I’ll act on their complaints upon receipt,” he told Ipoh Echo when contacted. “Forward your complaints to my office,” he insisted.
The public have the option of choosing private animal clinics in town, government-run clinics, nonetheless, should not only be efficient but people-friendly too. It is the new era of openness and engagement. The “repressive” years of Umno/BN are gone following GE 14 on May 9.
Readers wishing to file complaints regarding services at the Perak Veterinary Clinic can send them to Abdul Yunus Jamhari, Pejabat Setiausaha Kerajaan Negeri, Bangunan Perak Darul Ridzuan, Jalan Panglima Gantang Wahab, 30100 Ipoh, Perak.