Raise Pothole Complaints to MBI’s Special WhatsApp Platform 

Ipohites may now voice their pothole concerns to the Ipoh City Council (MBI) via their newly launched special platform for pothole complaints.

According to the Mayor of Ipoh, Dato’ Rumaizi Baharin, the WhatsApp-based platform is usable starting today and in the following two weeks, the platform will be monitored for its effectiveness in handling and responding to complaints after gaining feedback from the public.

“Hopefully, Ipohites will be the ears and eyes to help MBI in identifying potholes by including accurate and valid location information to facilitate faster and more effective solutions to the complaints received,” he expressed.

The 24-hour platform can be reached via WhatsApp number 017 412 2113, web address or scanning the QR code (as below) which redirects users to the WhatsApp contact of the same number.

Users are required to type and send ‘Aduan Pothole’, in which MBI will reply, requesting for complete information to be provided, such as the user’s name, location involved (through Google Maps) and an image of the pothole. 

In the circumstance the location is not shareable by default through Google Maps, users are required to key in the full address of the pothole’s location.

Completed pothole fixing works will be informed to users during workdays (Monday to Friday, 8am to 5pm; Saturday, 8am to 2pm), accompanied with pictured responses.


Chris Teh


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