Ipoh City Council has introduced the e-Aduan system from the year 2009 for the convenience of city-dwellers in lodging their complaints. A media briefing on this online system was held at Pakeeza Restaurant, Ipoh recently to enlighten Ipohites on how the e-Aduan system works and how the Council monitors the complaints.
In his speech, Mayor Dato’ Harun Rawi recalled how people were hesitant to lodge their complaints before the introduction of the online system, as it would require them to be at the council physically or go through the process of writing a letter.
When using the e-Aduan system (http://aduan.mbi.gov.my), complainants are advised to submit a detailed complaint giving the exact location and allowing one week of processing time. All complaints received would be monitored during working hours and channelled to the respective departments and agencies for remedial actions.
During the briefing, the council’s principal assistant director of corporate affairs, Normala Latiff reminded users of the e-Aduan system to keep their reference number in order to check the status of their complaints later by keying it into the system.
Besides the e-Aduan online system, other avenues available for Ipohites include the Council’s hotline 255 1515 (8am-5pm), email firstname.lastname@example.org, MySMS 15888 (type MBIAduanAduan) and WhatsApp 019 550 3083. Incomplete complaints will be rejected.
Normala advised the public not to send the same complaint via all the channels, as this would cause unnecessary delay.