Overwhelming Response for Meet-the-Client Programme by the State Government

Three agencies receiving the highest submission of complaints throughout the three series of meet-the-client programmes by the state government were the Ipoh City Council (MBI), Land and Mines Office (PTG) and Department Of Irrigation And Drainage (JPS).

This year, the session was held at the Indera Mulia Stadium. 

Menteri Besar, Dato’ Seri Saarani Mohamad said among the submitted complaints were issues of rubbish management, potholes, land development and floods.

According to him, till June 7, a total of 1,285 clients attended the programme and 143 complaints were resolved or given further action.

“Among the main complaints received by the MBI are issues on domestic rubbish management, strays and potholes while for PTG, it is on land development.

“At the same time, most complaints received by state JPS are related to floods,” he said to the media after the programme.

Saarani urged the agencies involved to carry out their duties the best they can in solving the complaints.

“Some came from far as early as 8.30am. This means that the individual is really hoping for a solution for the submitted issue.

During the programme, a total of 163 government departments and agencies set up 122 customer service counters and 41 display booths including mobile counters. 


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