Work From Home: The Good, the Bad and the Iffy

Have you ever been at work and thought to yourself “I wish I can just do this report at home” or maybe you’ve already finished all your tasks for the day but there’s still half an hour left until clock-out time and you wished that you could leave work early so that you could beat the traffic?

For a lot of us, the idea of working from home (WFH) was only a fanciful dream just a couple of years ago. But then the Covid-19 pandemic hit, and whether they liked it or not, for a lot of people, that dream became a reality. However, the opportunity to work from home has been around even before the pandemic hit us and now, as we have entered the endemic stage of Covid-19, the opportunity to work from home is still there for the taking.

Have you ever looked through the job listings on whatever job portal you like to use, and found some listings for work from home jobs that seem too good to be true? Your first thought is that it’s probably a scam, or maybe it’s actually a telemarketing job where you won’t be able to make a living unless you’re a superstar salesperson, or perhaps worst of all, you’ll be roped into doing something illegal or unethical.

I’ve recently had the chance to speak to the fine people at Eunoia CX, a recruitment company that provides WFH jobs. They’ve set up a branch office in Ipoh and right now, they’re mainly offering jobs in customer service and for interpreters. We spoke at length on the topic, and here are some of what they had to say about the WFH jobs that they have to offer.

Of course, the main concern that people have about these WFH jobs that don’t require you to have high academic qualifications, experience and they offer very good pay, is that it’s a scam. On this topic, Eunoia CX advises the hopeful jobseeker to follow one very simple rule. Which is: DON’T PAY. If the job requires you to pay some sort of fee, then you have to be on your guard. At Eunoia CX, there’s no processing fee for taking the interview or getting the job. Not only that, but they provide training at their office in Aeon Falim, which again, you don’t have to pay for. In fact, you’ll be getting paid during your training as well. Finally, once you’ve successfully undergone your training, you’ll be provided with the equipment necessary to do your job. Again, the costs are borne by the company.

Sounds too good to be true? Well, it is true. But here’s the catch. Like any job, it’s not that easy! For the jobs Eunoia CX currently have to offer, you’ll mostly be dealing with foreign clients who live in totally different time zones, which means you’ll essentially be doing shift work. Not only do you need a high level of language proficiency, you’ll have to fight your Malaysian instinct of speaking in ‘rojak’. On top of that, you’ll have to pick up a lot of technical terms and knowledge during training, as you may be interpreting for people like doctors or even attending to 911 calls.

I’ll go more in-depth on the challenges of the jobs in a separate article, but suffice it to say, it’s not all sunshine and rainbows. As the saying goes, ‘You get what you paid for’. At the end of the day, the compensation is good because the job has its own set of unique challenges.

Of course, the company will do its best to ensure that you can get the job done. After all, they have to satisfy their clients by providing a high standard of service. Which is also why they chose to set up shop in Ipoh. As it turns out, Ipoh has a valuable commodity that it often takes for granted. Which is that a lot of our Chinese Ipoh-ites speak Cantonese. This makes us ideal to interpret for Hong Kong and some other markets. On top of that, the pay structure Eunoia CX provides is very good for those of us in the Perak region, which, let’s just say it, has a lower cost of living than places like Kuala Lumpur.

Did you know that there are more WFH jobs out there than you might have expected? For instance, being a moderator for Tik Tok? Well, I’ll talk about that next time. For now, those who are interested with the vacancies available at Eunoia CX can search for their company profile at the job portal of your choice, or you can call Peter Ho at 016-2509288 for an appointment.

by KT Leong

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