By: Zaki Salleh
IPOH: Over 2,000 Grabfood food delivery service providers in this city are affected as their previously received pay rates have been reduced.
This comes in response to Grabfood’s decision to decrease pay rates by up to 30 percent for the first three kilometers of a journey, now set at RM3.50 compared to the previous RM4 starting from January 16.
Representative rider Khairul Akmal Razali expressed discontent, stating that they were not informed before the new rates were implemented.
“We received no notice; suddenly the pay rate was reduced to RM3.50. We don’t need delivery bonuses or any incentives. We just want the pay rate to return to the base price of RM4 for the first three kilometers,” he said.
Khairul Akmal hopes that Grab Malaysia will reconsider the decision to reduce the pay rates. He emphasized that the new rates adversely affect many, especially full-time food delivery providers.
“If Grab does not reconsider this decision, many riders may seek alternative employment. For those who continue as riders, they may not provide good service or additional services to customers,” he stated.