Have you ever had a problem with your mobile phone and you walk into a phone shop (preferably carrying your brand of smartphone) and ask for help to fix it? Chances are if it’s a minor problem and you are one of the digitally challenged like me, someone at the counter will resolve it (often reluctantly).
But if the problem is a serious one like my last Huawei P30 phone which was bulging menacingly, the first thing they’ll say is, “Oh this one cannot fix lah….battery finished already!” and then proceed to sell you a new phone.
Not so Izzac Lee, an amiable young man who runs the We Repair Smartphones Centre in Soho. I now call him my Phone Doctor and we all need one of these!
I walked in on the recommendation of a friend who sells smartphones because I was tearing my hair out in frustration over my new Samsung A51. Remember I said earlier that I am digitally challenged?
Well not only did he fix my problem, he also made no attempt to sell me anything but a special screen protector that caught my eye and I decided to buy it. He had run out of stock, but he promised to deliver it personally to my flat and even helped me fix it then and there!
Now in today’s stressed out –I am so busy– world, that is customer service over and above the norm. Not only that, he offered to come over on a Sunday when his shop was closed to look at the Wi-Fi problem I was having!
What a gem of a young man. He even showed up with his sweet young daughter as he was babysitter for the day, his wife having had another commitment.
So dear reader, if you ever have a problem with your mobile phone, go contact Izzac Lee for some assistance. He can be reached through the phone at 010- 5212345 or through email at email@example.com . His shop is located at B-G-3 Soho Ipoh, Jalan Sultan Iskandar Shah, 30000 Ipoh, Perak.
Follow his Facebook page for updates on operating hours during MCO.