Tenaga Nasional Berhad (TNB) advises owners of premises to change the name of the account holder (registered user) to the name of the premise tenant via the Change of Tenancy (COT) process so that tenants bear full responsibility for electricity bills.
By switching the account names, owners of premises can avoid bearing the arrears on electricity bills left by tenants, if any.
TNB explained in a statement that the switching of names has to be done by the tenants of premises who will then sign a new contract with TNB.
The process can be done via the myTNB portal (www.mytnb.com.my) or at the nearest Kedai Tenaga. The steps and supporting documents needed for application can be obtained from the myTNB portal.
“If the tenant has stopped renting the premises, the owner can switch the name of the account holder to the new tenant or back to the name of the original owner if no longer renting out the premises. However, once the name of the registered user is switched from the owner of premises to the tenant, any application for cutting off supply for the purpose of terminating the account with TNB will only be accepted from the registered user only,” the statement added.
A newspaper reported on April 8 regarding a premise owner being fined for renting out his property for bitcoin mining by the tenants who had then escaped. The complainant negotiated to pay for the debt via installments with the first payment falling on April 7.
TNB also provides another service where owners of premises can easily monitor the pattern of usage and the payment of tenants’ monthly bills via the myTNB portal and application.
This allows users to ensure that the payment of bills by tenants is regular and to take other necessary steps to avoid payment issues.
Inquiries on the services of TNB can be directed to TNB CareLine at 1300-88-5454, email at email@example.com or its Facebook, TNB CareLine.